Return Policy – The BR Enterprise

1. Scope of This Policy

This Return Policy governs all commercial transactions between BR Enterprise (“the Company”, “we”, “us”) and its clients, vendors, scrap sellers, and business partners (“you”, “the Seller”, “the Buyer”). This policy applies to all scrap metal purchases, steel product sales, MS Billet transactions, and any other metal trading activities conducted through our facility at Gamdi, Ahmedabad or via our website thebrenterprise.in.

2. Nature of Our Business — Why Returns Work Differently

BR Enterprise operates as an industrial B2B scrap metal buyer and metal trader. Our business is fundamentally different from a retail or e-commerce business. The following principles apply to all transactions:

Scrap metal purchases are final once material has been accepted, weighed on our certified weighbridge, and a weight slip has been issued to the seller.

MS Billet and steel product sales are final once delivery has been completed and the buyer has accepted the consignment with a signed delivery receipt.

All pricing is agreed upon before material changes hands. Once a price is confirmed and the transaction is executed, it cannot be revised based on subsequent market movements.

Material once processed through our EAF facility or shredding equipment cannot be returned in original form.

3. Scrap Material — Seller Rights and Dispute Resolution

As a scrap seller transacting with BR Enterprise, you have the following rights before transaction completion:

Weighbridge dispute: If you believe the net weight recorded on your weight slip is incorrect, you may request an immediate re-weigh before leaving the facility. Once you have accepted and signed the weight slip, the recorded weight is final.

Grade dispute: If you believe your material has been mis-graded, you may request that our OES (Optical Emission Spectrometry) test results be shared with you before price confirmation. We share OES data as standard practice.

Price dispute: All prices are communicated before unloading. If you do not agree with the offered price after OES and weighing, you are free to decline the transaction and take your material back — provided it has not yet been processed.

Post-acceptance disputes: Once material has been accepted, weighed, and payment has been initiated or completed, BR Enterprise is unable to revise the transaction value except in cases of documented clerical or calculation error.

4. MS Billet and Steel Product Sales — Return Conditions

For outbound sales of MS Billets, steel products, and traded metals from BR Enterprise to buyers, returns or replacements are considered under the following conditions only:

IS:2830 non-compliance: If delivered billets do not meet the IS:2830 chemical specifications stated on the accompanying Certificate of Analysis (Heat Number linked), and this is verified by a NABL-accredited third-party laboratory within 7 days of delivery — BR Enterprise will replace the non-compliant quantity at no cost to the buyer.

Dimensional non-conformance: If billet cross-section or length dimensions are outside IS:2830 tolerance (±2mm on cross-section) as documented by the buyer’s incoming inspection report within 3 days of delivery — we will replace the affected material.

Short weight delivery: If the delivered net weight is less than the invoiced weight (as verified by a government-certified weighbridge at the buyer’s end), BR Enterprise will make up the shortfall in the next delivery or credit the difference.

Non-qualifying returns: Returns will not be accepted for reasons of market price change, buyer’s storage or handling damage post-delivery, or change in buyer’s production requirements.

5. Damaged or Incorrect Material

If you receive steel products or billets from BR Enterprise that are visibly damaged in transit, incorrect grade, or do not match the purchase order specifications, please follow this procedure:

Document the discrepancy with photographs at the time of delivery before unloading.

Note the discrepancy on the transporter’s delivery receipt (Proof of Delivery).

Contact BR Enterprise within 48 hours of delivery at +91-9825238100 or info@thebrenterprise.in.

Provide your order number, invoice number, photographs, and a written description of the issue.

Claims made after 48 hours of delivery without documented proof noted on the delivery receipt may not be accepted.

6. Cancellations

Purchase orders for MS Billets and steel products may be cancelled subject to the following:

Before production commencement: Orders cancelled before the scheduled heat date will be accepted without penalty, subject to written confirmation from BR Enterprise.

After production commencement: Orders cancelled after the heat has commenced cannot be cancelled. The buyer is liable for the full invoiced value.

Scrap purchase agreements: Confirmed scrap purchase agreements (where a lot has been reserved and a price confirmed in writing) cancelled by the seller after confirmation may result in a documented restocking or logistics recovery charge.

7. How to Raise a Return or Dispute

To raise any transaction dispute, return request, or quality claim, contact us through any of the following channels:

Phone: +91-9825238100 — Mon to Sat, 9:00 AM to 6:00 PM

Email: info@thebrenterprise.in — Response within 1 business day

In person: Shed No-2, Plot No-424/425, Gam Road, near Gandhi Farm, Gamdi, Ahmedabad, Gujarat 382435

BR Enterprise commits to acknowledging all formal disputes within 1 business day and providing a resolution or investigation timeline within 3 business days of receiving complete supporting documentation.

8. Governing Law

This Return Policy is governed by the laws of India. Any disputes arising from transactions with BR Enterprise that cannot be resolved through direct negotiation shall be subject to the jurisdiction of the courts of Ahmedabad, Gujarat, India.